Managed Support Services
SLA-Driven Support That Protects Business Continuity
Enterprise platforms are mission-critical. Downtime, performance issues, or compliance gaps directly impact business operations, revenue, and reputation.
TeknoSolv’s Managed Support Services provide reliable, SLA-backed support for SAP and enterprise content environments—ensuring stability, responsiveness, and continuous improvement at optimized cost.
Support Coverage
- SAP S/4HANA and ECC
- SAP Ariba, SuccessFactors
- OpenText ECM, xECM, VIM, Archive
- Interfaces, workflows, and integrations
- Cloud and hybrid environments
Support Models
Application Support (L1–L3)
- Incident management
- Root cause analysis
- Bug fixes and enhancements
- Performance monitoring
Proactive Operations Support
- Health checks and system monitoring
- Capacity and performance optimization
- Compliance and audit support
- Patch and upgrade assistance
SLA Framework
SLA Parameter | Typical Commitment |
Critical incident response | ≤ 30–60 minutes |
High priority resolution | Same business day |
Availability | 99.5% – 99.9% |
Escalation governance | Defined multi-level |
Reporting | Monthly SLA & KPI dashboards |
SLAs are business-aligned, not just technical.
Business Value
- Reduced operational risk
- Predictable support costs
- Improved system availability
- Faster issue resolution
- Lower dependency on internal teams
Why TeknoSolv Managed Support
- SAP and OpenText certified consultants
- Strong domain understanding of business processes
- Proven SLA governance
- Flexible support models (onshore, offshore, hybrid)
- Continuous improvement mindset